Tax, Duty, Warranty, Support

Tax and Duty

This site allows you to purchase VortexBox appliances directly from the UK.  We have paid UK import duty, VAT and other charges on these items. Therefore EU customers are not normally liable for additional taxes. (Please note that we are not VAT registered so cannot provide a VAT invoice)

Non-EU (and Channel Island) customers should check their situation.  (We always mark the true value on our Invoice)

Final assembly, customisation and testing of the VortexBox appliance is in the UK. We install the latest stable SW release.  (Subsequent upgrades can often be performed via the VortexBox web GUI button if required)  We cannot guarantee that future upgrades will be available or that they will be compatible with all hardware platforms.  We provide EU 'return-to-base' support for UK supplied products.

Alternatively, you may purchase directly from our USA parent site as a Personal Import.  Personal Imports from the USA attract Customs Duty on the full price (including shipping), agent charges, and VAT on this total.  The shipping company may surcharge for collecting these payments from you and may delay the goods until full payment is made.

Warranty and Support

Our warranty is 12 months 'return-to-base' and is for the hardware for products supplied by Vortexbox UK.

In the event of a hardware problem please contact us for a RMA number (Return Authority) and return details.

VortexBox, Squeezebox and other digital products receive occasional software updates. The functionality of any release is beyond our control and cannot be the basis for a return.  Vortexbox UK is not responsible for content on hard drives. You should regularly backup data to prevent loss in the event of hardware failure. It is essential that a backup of data is made for goods being returned for warranty repairs.

For general information about VortexBox and support please browse the VortexBox Forum at: http://vortexbox.org/forum/   or write to us using our contact form: http://www.vortexbox.co.uk/storepage317975.aspx