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Service / Upgrade

5 product stars
£25.00 inc. tax

£20.83 ex. tax
? Tax based on United Kingdom.

Units in Stock: 19
Operating Software*
Vacuum dust, replace BIOS battery*
Misc items*
Data Migration*
Change/replace hard drive*
CD/DVD Drive*
Misc items 2*
Additional items - please contact us.

Service / Upgrade Summary

VortexBox Appliance out of date, or need attention?

As a service to our users we will upgrade systems supplied by us or our Partners. 

We endeavour to back-up and restore the data etc on these systems but it is the users responsibility to ensure that there is an adequate back-up before the system is sent to us as in some instances this may not be possible.
Our basic charge includes inspecting the system and making recommendations. Owner will be informed if new hard drives or other changes are recommended

You may arrange collection by your courier (FOC) or we will arrange return for you. The upgrade/service is performed within EU so there are no customs charges for EU residents.

If your system is old or damaged we will often offer a Trade-In against a new system. Please ask.

Our mailing address (TN11UD) is displayed on our order confirmation. Please pack your system well. We will use the same packaging to return your item!  Our return insurance only covers our invoice value so you may wish to take out additional insurance.
Customer Reviews
3 review(s) posted (write review)

5 product stars
Vortexbox Lux upgrade for Roon - Tim Lloyd - 01/11/2018
I just wanted to thank Martin for his kindness and understanding helping me setting my Vortexbox Lux following its recent upgrade. Not only is he a true expert and gives excellent advice he is extremely patient! My Vortexbox performance has improved amazingly following the upgrades he advised costing under 200 it really reinforced that my decision to buy from Audiostore was right. It is now sonically better and runs seemlessly with Roon. Thank you Martin Tim

5 product stars
Firmware upgrade and new DAC - amazing! - Tim Hardisty - 05/09/2018
5 years ago I bought a VortexBox and just used the built-in sound card. Roll forward, and it was time to upgrade. Contacted Martin and asked advice and he recommended an IFI Nano and, based on my needs, a firmware upgrade to the new VB Nova (SonicOrbiter based) firmware. The price for the upgrade was more than reasonable so, although I am quite adept at updating things, in this instance I had no time/inclination to do this so decided to send my 'box back for an upgrade, health check, and DAC install (not strictly necessary as it was PnP, but easier at the time!). My box was returned within a few days; a few questions, answered very quickly, due to unfamiliarity with the new software, and I was up and running. Well worth it for the small outlay as it is so much better than the old VB offering. Do it!

5 product stars
Excellent Service - Chris E - 06/03/2013
My 2.5 year old vortexbox appliance had shut down unexpectedly. Clearly out of Warranty I feared having to pay for a new unit, however this was investigated and for a fraction of the new cost a new fan & the software were installed. Martin kept me informed throughout the process, including receipt & despatch. Result, a VBA in excellent order and I can thoroughly recommend this service. Probably worth doing for older appliances even if there are no immediate problems.