Firmware upgrade and new DAC - amazing! - Tim Hardisty - 05/09/2018
5 years ago I bought a VortexBox and just used the built-in sound card. Roll forward, and it was time to upgrade. Contacted Martin and asked advice and he recommended an IFI Nano and, based on my needs, a firmware upgrade to the new VB Nova (SonicOrbiter based) firmware. The price for the upgrade was more than reasonable so, although I am quite adept at updating things, in this instance I had no time/inclination to do this so decided to send my 'box back for an upgrade, health check, and DAC install (not strictly necessary as it was PnP, but easier at the time!). My box was returned within a few days; a few questions, answered very quickly, due to unfamiliarity with the new software, and I was up and running. Well worth it for the small outlay as it is so much better than the old VB offering. Do it!
Excellent Service - Chris E - 06/03/2013
My 2.5 year old vortexbox appliance had shut down unexpectedly. Clearly out of Warranty I feared having to pay for a new unit, however this was investigated and for a fraction of the new cost a new fan & the software were installed. Martin kept me informed throughout the process, including receipt & despatch. Result, a VBA in excellent order and I can thoroughly recommend this service. Probably worth doing for older appliances even if there are no immediate problems.